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Return and Refund Policy
Last updated: November 14, 2026
Returns
Return eligibility depends on the items in your order.
When returns are accepted, items must be returned in the same condition as received, unworn or unused, with tags, and in their original packaging or as otherwise stated in the return instructions. We may reduce the refund amount if the item is used, damaged, or handled more than necessary.
Contact us to inquire about return options and how to start a return.
How to Start a Return
Acceptance of return or cancellation requests depends on the terms above and your rights under applicable law.
Contact us before returning the item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs in cases of change of mind.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item.
Exceptions and Non-Returnable Items
Some items may not be eligible for return, as stated in the return terms above or in the product listing, website, or in-store at time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
EU Returns and Cancellations
If you are a consumer in the EU and purchase goods online, you may have the right to cancel your order within 14 days from the day you receive your goods for any reason, unless an exemption applies.
After notifying us of your wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after you inform us of your cancellation, but we may withhold the refund until we receive the goods back or receive proof that you sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not obligated to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under How to Start a Return. To request a cancellation, contact us.
UK Returns and Cancellations
If you are a consumer in the UK and purchase goods online, you may have the right to cancel your order within 14 days from the day you receive your goods, unless an exemption applies.
After you inform us of your wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive proof that you sent them to us.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under How to Start a Return. To request a cancellation, contact us.
Refunds
We will notify you after we receive and inspect your return, and let you know whether the refund was approved or not. If approved, the amount will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process the refund and post it.
If your refund does not appear within a reasonable time after the refund is approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if the goods are defective, not as described, not delivered within the required or agreed timeframe, or non-compliant with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at faresantiques@gmail.com or use the contact details in our Contact Information policy.